Refund and Return Policy

 

 

 

Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

 

To be eligible for a return, your item must be in the same condition in which you received it. It must also be in its original packaging.

 

To complete your return, we require a receipt or proof of purchase.

 

 

 

Refunds

 

Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also notify you if your refund has been approved or rejected.

 

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a few days.

 

 

Late or Missing Refunds

 

 

If you have not yet received a refund, first recheck your bank account.

 

Then contact your credit card company. It may take some time for your refund to be officially posted.

 

Then contact your bank. There is often a processing time before the refund is posted.

 

If you have done all of this and still have not received your refund, please contact us at; afdeserilly@gmail.com

 

 

 

 

 

 

 

To return your product, you must mail it to; Anne-François de Sérilly, 15 rue de l'Orangerie, Versaille 7800 FRANCE

 

You will be responsible for paying your own shipping costs for the return of your item. Shipping charges are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

 

The delivery time for your exchanged product may vary depending on where you live.

 

You may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

 

 

 

Need help?

 

Contact us at: afdeserilly@gmail.com for any questions regarding refunds and returns